Feedback and Grievance Procedures

At RIse & Achieve, we are committed to delivering respectful, timely, and accurate WIPA services to all individuals with disabilities receiving Social Security benefits. We welcome your feedback and are dedicated to resolving any concerns you may have regarding your experience with our services.

Feedback

We encourage clients to share feedback about their experiences — both positive
and constructive — to help us improve. You may provide feedback:

• Verbally during appointments

• In writing by email or text

• Anonymously, if you prefer

All feedback is reviewed by our team and used to support staff development and service improvements.

Review and response

Your grievance will be reviewed by RIse & Achieve management within 10 business days of receipt. We will follow up with you to acknowledge the grievance and provide a response.

Grievance Procedure

If you have a concern or complaint about our services that you feel has not been addressed through regular communication, you may file a formal grievance using the following process:

Submit your grievance in writing, including:

• Your name (optional)

• A description of your concern

• The date(s) the issue occurred

• Any steps you have already taken to resolve the issue

Email: brooke@riseandachieve.org

No Retaliation

Filing a grievance will not impact your access to services. We are committed to providing fair and equitable support to all clients, regardless of feedback or complaints made.

Appeals

If you are not satisfied with the resolution, you may request an appeal. Your grievance will be escalated to a third-party representative designated by the WIPA grantor (such as the Office of Rehabilitation Services or another oversight body, depending on contract structure). Information about how to file an appeal will be provided upon request.